Terms of Service

1. Acceptance of Terms

By accessing or using StorageFlow, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our platform.

2. Description of Service

StorageFlow provides a cloud-based self-storage management platform including facility management, billing, lease management, customer portals, and optional AI-powered market intelligence. The core platform is provided free of charge. Optional premium features are available through paid subscriptions.

3. Account Responsibilities

You are responsible for maintaining the security of your account credentials and for all activity under your account. You must provide accurate information when creating your account and keep it up to date. You must notify us immediately of any unauthorized use.

4. Acceptable Use

You agree to use StorageFlow only for lawful purposes related to self-storage facility management. You may not use the platform to store or transmit malicious code, violate intellectual property rights, or engage in any activity that disrupts the service.

5. Payment Terms

For paid subscriptions, billing occurs monthly or annually as selected. Payments are processed securely through Stripe. You may cancel your subscription at any time, and access will continue through the end of your current billing period.

6. Data Ownership

You retain ownership of all data you input into StorageFlow. We do not claim any intellectual property rights over your content. You grant us a license to use your data solely to provide and improve the service.

7. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. We may perform scheduled maintenance with reasonable notice. We are not liable for service interruptions beyond our reasonable control.

8. Limitation of Liability

StorageFlow is provided “as is” without warranties of any kind. To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform.

9. Changes to Terms

We may update these terms from time to time. We will notify you of material changes via email or through the platform. Continued use after changes take effect constitutes acceptance of the updated terms.

10. SMS / Text Messaging

By providing your mobile phone number and checking the SMS consent box on our signup form, you expressly consent to receive text messages from Storage Flow LLC (“StorageFlow”) at the number you provide. Consent is not a condition of purchase or use of our services.

What we'll send: account notifications (payment reminders, payment confirmations, rent due alerts, late notices), customer care messages (tour confirmations, move-in/move-out coordination, support responses), and fraud alerts related to your account. We do not send marketing SMS without a separate opt-in.

Message frequency: varies based on your account activity, typically a few messages per month. Message and data rates may apply as determined by your mobile carrier.

Opt out: you may cancel text messages at any time by replying STOP to any message. You'll receive a single confirmation text and will not receive any further messages. For help, reply HELP or contact support@storage-flow.com.

Carriers: carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, Sprint, Boost, U.S. Cellular, MetroPCS, Virgin Mobile, and others. Availability may vary by carrier.

For details on how we handle your phone number and SMS data, see our Privacy Policy.

11. Contact

For questions about these terms, please contact us at support@storage-flow.com.